Refund policy
At Blackable, we take pride in offering high-quality products that celebrate Black excellence. At this time, we do not offer returns. However, if there is an issue with your order, we are happy to help.
We accept exchanges for defective items only. If you receive a defective product, please follow the steps below:
Defective or Incorrect Items
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Contact Us Within 10 Days
- Email contact@blackable.com or use our Contact Us form.
- Include your order number, name, and email address used for the order.
- Provide a photo clearly showing the defect or incorrect item.
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Approval & Return Process
- If approved, we will provide a prepaid return shipping label via email.
- The item must be returned unworn, unwashed, with tags attached, and in its original packaging/condition.
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Resolution Options
- Store Credit: Once we receive and verify the item, you will receive store credit for the full purchase amount.
- Replacement: If stock is available, we can send a replacement instead of issuing store credit.
Non-Returnable & Non-Refundable Items
🚫 Custom products (e.g., special orders, personalized items).
🚫 Final sale items (clearly marked as final sale).
🚫 Returns requested beyond the 10-day window.
We appreciate your support as we grow and work to expand our policy in the future. If you have any questions, feel free to reach out to contact@blackable.com.