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Privacy policy

Privacy Policy

Last updated: February 18, 2025

This Privacy Policy describes how Blackable (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from blackable.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

By using the Services, you acknowledge and consent to the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, operational requirements, legal obligations, or regulatory updates. Updates will be posted on this page, with the "Last updated" date revised accordingly.

How We Collect and Use Your Personal Information

Personal Information We Collect

The types of personal information we collect depend on your interactions with our Site and Services.

Information You Provide Directly

When you use our Services, we may collect:

  • Contact details: Name, email, phone number, billing and shipping address.
  • Order details: Purchase history, payment confirmation, returns, and exchanges.
  • Account information: Login credentials, password, security questions.
  • Customer support details: Any information submitted via contact forms, email, or chat.

Information We Collect Automatically

We may collect data through cookies and tracking technologies, including:

  • Device and browser details (e.g., IP address, operating system, browser type).
  • Usage data (e.g., pages visited, actions taken on our Site).
  • Marketing engagement (e.g., whether you open or click our emails).

Information from Third-Party Services

We may receive personal information from:

  • Shopify-powered apps and services used for order fulfillment, analytics, and marketing.
  • Payment processors (e.g., credit card networks, PayPal).
  • Klaviyo (or Mailchimp) for email/SMS marketing, if you subscribe to our communications.

How We Use Your Personal Information

1. Fulfilling Orders and Providing Services

  • Process transactions, payments, and shipping.
  • Provide account management and customer support.
  • Manage returns, exchanges, and order tracking.

2. Marketing and Promotions

  • Email and SMS marketing campaigns through Klaviyo (or Mailchimp), if opted in.
  • Personalizing offers based on past interactions with our brand.
  • Running promotional campaigns via digital ads and retargeting.

SMS Consent

By providing your phone number, you agree to receive marketing text messages from Blackable. Message and data rates may apply. You can opt-out at any time by replying STOP to any message. For help, reply HELP or contact contact@blackable.com.

Opting Out:

  • You can unsubscribe from marketing emails via the unsubscribe link in any email.
  • To opt out of SMS marketing, reply STOP to any promotional text message.

3. Donations to Blackable Foundation (501c3)

  • 2.5% of each sale is donated to Blackable Foundation, a 501(c)(3) nonprofit.
  • Customers cannot opt out of this donation since it is processed on the backend.

4. Fraud Prevention and Security

  • Detect, investigate, and prevent fraudulent activities.
  • Protect the integrity of the Site and users.

Cookies and Tracking Technologies

We use cookies and pixels to enhance your experience and provide targeted advertising. You can adjust cookie preferences through your browser settings or via Global Privacy Control (GPC) signals.

How We Share Personal Information

We do not sell customer data but may share information with:

  • Shopify app integration partners for order fulfillment, analytics, and marketing (e.g., Klaviyo, Stripe, PayPal).
  • Payment processors to complete transactions securely.
  • Marketing platforms (e.g., Google, Meta) for personalized ads—you may opt out.

Your Privacy Rights (CCPA, GDPR, etc.)

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights:

  1. Right to Know: Request details about the personal data we collect and how it’s used.
  2. Right to Delete: Request deletion of personal data, subject to legal retention requirements.
  3. Right to Opt-Out of Data Sharing:
    • While we do not sell personal data, we may share data for targeted ads.
    • You can opt out via Global Privacy Control (GPC) or contact us directly.

To exercise these rights, email contact@blackable.com.

General Data Protection Regulation (GDPR) (EU and UK Residents)

  • If you are in the EEA or UK, you have the right to access, correct, delete, or transfer your data.
  • You can withdraw consent for marketing at any time.

Children’s Privacy (COPPA Compliance)

Blackable does not knowingly collect or store data from children under 13 years old. If you believe we have inadvertently collected data from a child, please contact us at contact@blackable.com to request deletion.

Security and Data Retention

  • We implement industry-standard security measures to protect your data.
  • Data is retained only as long as necessary for business, legal, or compliance reasons.

Contact Us

For any privacy-related inquiries, please contact:

📧 Email: contact@blackable.com
📍 Address: 201 Tom Hall Street, #58, Fort Mill, SC, 29715, US